Typically, in the finance area, digital communication support opens up vast possibilities for using the document as a marketing tool. In fact, taking the simple account statement to access information normally does not make communication effective and is one of the major shortcomings for Banks and Insurance services.
Through the customer profile and Business Intelligence tools, Dataexpert provides analytical expertise to move normal information to bidirectional communication, dynamically acquiring data thanks to Customer Experience.

Together with our customers we walk the road towards more modern platforms through migration projects that maintain stable legacy applications, but modernizing the way we read IT and marketing from separate and divergent worlds to a unique and perfectly integrated channel ( omni-channel ).
Finally, through restilying projects that co-involve the use of full color for printing, we make the document more dynamic and searchable on a mobile device, interacting via the Web thanks to the synergistic use of QR Code, personalized videos and customized offers.

The final goal remains that of:

• Unify production from batch to online
• Tending to Transpromo for paper communications where digitization is not possible
• Have a single definition for all channels
• Turn the user into an active subject for the Customer Correspondence
• Transforming business processes into automated adaptive actions
• Delete the " siloed teams ".

• Personalized and omnichannel marketing communications
• Personalized account statement
• Custom target updates
• Letters
• Loyalty programs and new offers
• Investment Reports
• Social media communication

In this sector is important to cut the distance with the customer in terms of time and difficulty in finding information through highly personalized processes. As in the finance sector, here too the pivotal role is played by the Customer Experience, as the guiding star of new forms of communication.
Thanks to dedicated and structured paths on data and customer needs, we are able to create absolutely unique experiences that lead to greater user participation in the service delivery platform. In addition, thanks to omnichannel integration, you will have the opportunity to get in touch with the person in the most appropriate ways and times without being intrusive, but ensuring quality service and attention to sensitive data and information.
In particular in the Health environment linked to the assicurative processes, Dataexpert services can be more directly modeled on the management of some process phases.

Here are some examples of communication with customers:

• Claims managament
• Integration of graphometric signatures
• Push notifications via sms channel.

To streamline the bureaucratic processes within the static progressions of every practice, Dataexpert aims to offer solutions based on the customer experience. The purpose is to govern business escalation through the management of communications to customers (creation, feedback, profiling and bidirectionality), guaranteeing optimal results with minimum effort and with the customer's interest as a reference point.
Datexpert is one of the most active companies with its expertise in Telco projects, boasting successful cases for the reduction of manual processes, the extraction of models applicable to the "response" management and satisfaction of its client. Thanks to the experience gained over the years, there is a clear improvement in the self-learning phase of the system, increasing the level of automation and thus ensuring a high reliability, speed and effectiveness of the proposed solution.
The direction towards the digital document as massive production (billing) and in parallel with a dynamic document allows the use of a single point of view and this projects the proposed platforms towards a strong integration in the Core Systems such as CRM and ECM.
Thanks to this integration, digital communication allows distribution even on mobile devices, increasingly interconnected and used by individual users. Dataexpert through its digital integration processes does not only interface directly with the XML data format but is able to use legacy data formats from multi-platform systems (Z/Os, Unix).

Here are some examples of communication with customers:

• Personalized SMS
• Personalized and omnichannel marketing communications
• Letters
• Billing and statements
• Social media communication

The user's need for technological innovation, which simplifies communication and management of practices, is increasing. For this reason Dataexpert provides a 360 ° solution to public administrations, able to give an easy and efficient answer for optimized communication. Through the dematerialization of documents, notices and messages we are able to give the best service even in case of sensitive data, which require payment processes and electronic signatures.
Thanks to a path centered on the user experience, we are able to develop touchpoints that are really suited to the singularity and needs of our customers, creating a relationship of trust and deep interest.

Here are some examples of communication with customers:

• Personal documents
• Personalized and omnichannel marketing communications
• Internal communication
• Document alert SMS ready
• Social media communication